Terms of Use

Last Updated: June 2025

Welcome to neoaneresorthouse.com (the "Website"), the official online presence of Neoaneresort House, a hotel-casino located in Wellington, New Zealand. This Website is owned and operated by , a company registered in New Zealand, with its registered legal address at .

Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of New Zealand. If you do not agree with any part of these Terms, you must immediately discontinue your use of this Website.

1. Acceptance of Terms

By accessing and using neoaneresorthouse.com, you enter into a legally binding agreement with . These Terms govern your use of the Website, including all content, services, features, and functionality available through it.

reserves the right to amend, update, or replace these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. The date of the most recent revision will be indicated at the top of this page. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visitors, registered users, guests, and any other persons who access or use the Website in any capacity.

2. Age Restriction

This Website contains information relating to hotel accommodation and casino gaming services. In accordance with the Gambling Act 2003 (New Zealand) and other applicable New Zealand legislation, access to casino-related content, services, and promotions is strictly restricted to individuals who are 18 years of age or older.

By using this Website, you expressly confirm and warrant that you are at least 18 years of age. If you are under 18 years of age, you are not permitted to access, use, or browse any section of this Website that relates to gambling, gaming, or casino services, and you must exit those sections immediately.

takes its obligations under New Zealand law seriously and reserves the right to verify the age of users at any time. Any individual who provides false or misleading information regarding their age may be subject to legal action and will be denied access to services without notice.

Parents and guardians are advised to use appropriate parental controls and supervision tools to prevent minors from accessing gambling-related content on this Website.

3. User Obligations

By using this Website, you agree to comply with all applicable laws of New Zealand, including but not limited to the Contract and Commercial Law Act 2017, the Privacy Act 2020, and the Gambling Act 2003. You further agree to the following obligations:

You will use this Website only for lawful purposes and in a manner that does not infringe the rights of any third party or restrict or inhibit the use and enjoyment of this Website by any other person.
You will not use this Website to transmit, distribute, post, or store any material that is defamatory, offensive, obscene, threatening, harmful, or otherwise objectionable under New Zealand law.
You will not attempt to gain unauthorised access to any part of the Website, its servers, databases, or any systems connected to the Website.
You will not use automated tools, bots, scrapers, or other software to access, copy, or monitor the Website without the prior written consent of .
You will not engage in any activity that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.
You will not attempt to circumvent any security or age-verification features of the Website.
You will provide accurate, current, and complete information when making reservations, submitting enquiries, or registering for any services offered through the Website.
You will not impersonate any person or entity or falsely represent your identity or affiliation with any person or organisation.
You agree not to use any content from this Website for commercial purposes without the express prior written permission of .

reserves the right to terminate or restrict your access to the Website at any time, without notice, if you are found to be in breach of any of these obligations or of any applicable New Zealand law.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected under the Copyright Act 1994 (New Zealand) and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use this Website for personal, non-commercial purposes only. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any content on this Website without the prior express written permission of .

All trade marks, service marks, and trade names appearing on this Website are the property of or their respective owners and may not be used without prior written authorisation.

5. Disclaimer of Warranties

This Website and all content, services, and information provided through it are offered on an "as is" and "as available" basis, without any representation or warranty of any kind, whether express or implied. To the fullest extent permitted by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

does not warrant that the Website will be uninterrupted, error-free, free of viruses or other harmful components, or that any defects will be corrected. You access and use this Website at your own risk.

Please note that if you are accessing this Website as a consumer within the meaning of the Consumer Guarantees Act 1993, certain statutory guarantees may apply that cannot be excluded or limited by these Terms. Nothing in these Terms is intended to limit or exclude any rights you may have under applicable New Zealand consumer protection legislation.

6. Limitation of Liability

To the maximum extent permitted by applicable law in New Zealand, including the Contract and Commercial Law Act 2017 and the Consumer Guarantees Act 1993, , its directors, officers, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with:

Your access to or use of, or inability to access or use, this Website or any content thereon;
Any unauthorised access to or use of our servers or any personal information stored therein;
Any interruption or cessation of the Website's availability;
Any bugs, viruses, or other harmful code transmitted through the Website by any third party;
Any errors or omissions in any content on the Website;
Any decisions made or actions taken in reliance upon information provided on this Website;
Any loss or damage arising from gambling or gaming activities, whether conducted through the Website or at the physical premises of Neoaneresort House.

In no event shall the total aggregate liability of to you for all claims arising out of or relating to these Terms or your use of the Website exceed the greater of one hundred New Zealand dollars (NZD $100.00) or the amount paid by you, if any, for accessing the Website in the twelve (12) months preceding the event giving rise to the claim.

This limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiry of these Terms. Nothing in this section shall limit liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under New Zealand law.

7. Privacy and Data Protection

is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). Any personal information collected through this Website will be handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference and is available on this Website.

By using this Website, you consent to the collection, use, storage, and processing of your personal information as described in our Privacy Policy. You have the right to access, correct, and request deletion of your personal information, subject to the provisions of the Privacy Act 2020.

8. Third-Party Links

This Website may contain hyperlinks to third-party websites or services that are not owned or controlled by . These links are provided for your convenience only. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. Inclusion of any link does not imply endorsement by .

We encourage you to review the terms and privacy policies of any third-party websites you visit. Your use of third-party websites is entirely at your own risk.

9. Responsible Gambling

is committed to promoting responsible gambling in accordance with the Gambling Act 2003 (New Zealand). Gambling is intended to be an enjoyable form of entertainment. If you or someone you know is experiencing difficulty with gambling, we strongly encourage you to seek support.

Free and confidential help is available through the following New Zealand services:

Problem Gambling Foundation of New Zealand — 0800 664 262
Gambling Helpline — 0800 654 655
Lifeline Aotearoa — 0800 543 354

You may also request self-exclusion from casino services at Neoaneresort House by contacting our staff directly at our premises at .

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of this Website, or any services provided by , the parties agree to first attempt to resolve the dispute through good faith negotiation. You may contact us at:

Website: neoaneresorthouse.com

If the dispute cannot be resolved through negotiation within thirty (30) days of written notice from either party, either party may refer the dispute to mediation conducted by a mutually agreed independent mediator in Wellington, New Zealand. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

If mediation does not resolve the dispute, the parties agree that the dispute shall be finally resolved by the courts of New Zealand. You irrevocably submit to the exclusive jurisdiction of the courts located in Wellington, New Zealand, and waive any objection to proceedings being brought in those courts.

These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of New Zealand, including but not limited to the Contract and Commercial Law Act 2017, without regard to any conflict of law principles.

If you are a consumer as defined under the Consumer Guarantees Act 1993, you may also have the right to refer certain disputes to the Disputes Tribunal of New Zealand, subject to applicable jurisdictional limits under the Disputes Tribunal Act 1988.

11. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable under New Zealand law, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

12. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices published on this Website, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior and contemporaneous agreements, representations, and understandings relating to the subject matter hereof.

No failure or delay by in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use, please contact us at: