Neoaneresort House Loyalty Programme
The Neoaneresort House Loyalty Programme is built around a straightforward idea: the more time you spend with us, the more the property should feel like it was built for you specifically. Points accumulate across every area of the hotel - room nights, dining at Tāhuna, the rooftop garden, and the concierge services team - and the reward tiers are designed to deliver genuine value rather than the kind of small gestures that make loyalty programmes feel like afterthoughts. Wellington regulars, interstate visitors, and international guests who return each southern-hemisphere summer all find different reasons to value the programme, and that range is deliberate.
Points Across Every Department
Every dollar spent anywhere on the property - room charges, Tāhuna dinners, rooftop garden events, and concierge-arranged experiences - contributes to your points balance at a consistent and transparent rate.
Three Membership Tiers with Distinct Benefits
The Harbour, Strait, and Cook tiers each unlock a different set of privileges - from early check-in priority at Harbour level to complimentary suite upgrades and guaranteed Tāhuna counter seats at the Cook tier.
Wellington Experience Redemption Options
Points can be redeemed against curated Wellington experiences arranged by our concierge team - Zealandia night tours, Harbour water taxi circuits, Weta Workshop visits - rather than only against room discounts.
Birthday and Anniversary Recognition
Members who register a significant date receive a personal acknowledgement on arrival - a room detail, a Tāhuna dessert, or a concierge note - calibrated to the tier level and chosen with some thought rather than produced automatically.
Points Gifting Between Members
Members can transfer points to another registered member, making the programme useful for families, travelling colleagues, and couples who accumulate points separately but want to consolidate toward a shared reward.
Cook-Tier Annual Stay Review
At the Cook tier, a named member of the management team conducts an annual courtesy call to review your stay history, note any preferences not yet reflected in your profile, and arrange the following year's first booking at a protected rate.