Cookie Policy
Last updated: 1 July 2025
This Cookie Policy explains how , registered at , operates the website for Neoaneresort House (the "Site") and uses cookies and similar tracking technologies when you visit our website. This policy describes what cookies are, which cookies we use, why we use them, and how you can control them.
By continuing to browse or use our Site, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law, we will ask for it before placing non-essential cookies on your device.
For any privacy-related enquiries, including questions about this Cookie Policy, please contact us at: info@neoaneresorthouse.com.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-connected device when you visit a website. They are widely used by website owners to make their websites work more efficiently, to provide a better user experience, and to supply information to the owners of the website.
Cookies are set either by the website you are visiting (known as "first-party cookies") or by third-party organisations whose content, widgets, or tools appear on that website (known as "third-party cookies"). Cookies can be "session cookies", which are deleted when you close your browser, or "persistent cookies", which remain on your device for a set period of time or until you delete them manually.
In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, and scripts. This Cookie Policy covers all such technologies collectively referred to as "cookies".
2. Why Do We Use Cookies?
uses cookies for a variety of purposes, including to:
- Ensure the Site functions correctly and securely;
- Remember your preferences and settings so you do not have to re-enter them on each visit;
- Understand how visitors use our Site so we can improve it;
- Deliver relevant advertising and promotional content tailored to your interests;
- Protect the Site and our users against fraudulent activity and cyber threats;
- Comply with legal obligations applicable in New Zealand and other relevant jurisdictions.
3. Types of Cookies We Use
We categorise the cookies used on our Site into four main types: Essential, Functional, Analytics, and Marketing cookies. The table in each sub-section below provides details of the specific cookies we deploy.
3.1 Essential Cookies
Essential cookies (also called "strictly necessary" cookies) are required for the basic operation of our Site. Without these cookies, services you have asked for, such as booking a room or accessing secure areas of the website, cannot be provided. Because these cookies are strictly necessary for the delivery of our services, they do not require your consent. You may disable them via your browser settings, but doing so may severely affect the functionality of the Site.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Bot management and security. Used by Cloudflare to distinguish between humans and automated traffic, helping to protect the Site from malicious bots and DDoS attacks. | Third-party / Session | 30 minutes |
| _cfuvid | Cloudflare | Rate limiting. Helps Cloudflare apply rate-limiting rules to specific visitors and prevents abuse of the Site's server resources. | Third-party / Session | Session |
| cf_clearance | Cloudflare | Security challenge verification. Stores the result of a completed Cloudflare security challenge so the visitor does not need to complete it again within the same session. | Third-party / Persistent | 1 year |
| PHPSESSID | (First-party) | Session management. Maintains your logged-in session state and preserves form data as you navigate between pages. | First-party / Session | Session |
| cookie_consent | (First-party) | Stores your cookie consent preferences so we do not display the consent banner on every page visit. | First-party / Persistent | 12 months |
3.2 Functional Cookies
Functional cookies allow the Site to remember choices you make (such as your language preference, currency, or region) and provide enhanced, more personalised features. These cookies are not strictly necessary for the Site to work, but they improve the quality of your browsing experience. We will ask for your consent before placing functional cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang | (First-party) | Remembers your selected language preference across pages. | First-party / Persistent | 12 months |
| currency_pref | (First-party) | Stores your preferred currency for displaying pricing information. | First-party / Persistent | 12 months |
3.3 Analytics Cookies
Analytics cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously or in an aggregated form. This allows us to measure Site performance, identify areas for improvement, and make better decisions about our content and services. We will ask for your consent before placing analytics cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique ID used to generate statistical data on how you use the Site. Distinguishes unique users and sessions. | Third-party / Persistent | 2 years |
| _ga_[ID] | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and count page views for a specific Google Analytics property. | Third-party / Persistent | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique ID to generate statistical data on how you use the Site. Used to distinguish users and expires after one day. | Third-party / Persistent | 24 hours |
| _gat | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics, limiting data collection on high-traffic sites. | Third-party / Session | 1 minute |
| _gac_[ID] | Google Analytics / Google Ads (Google LLC) | Contains information about the campaign that referred you to the Site. Used by Google Analytics and Google Ads for conversion tracking. | Third-party / Persistent | 90 days |
Google Analytics data is processed by Google LLC, which may transfer data to servers located outside New Zealand, including to the United States. Google LLC participates in the EU-US Data Privacy Framework and provides contractual safeguards for international data transfers. For more information, please visit Google's Privacy Policy . You may also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-On .
3.4 Marketing and Advertising Cookies
Marketing cookies (also called targeting or advertising cookies) are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user. These cookies are placed by our advertising partners and may also be used to build a profile of your interests and show you relevant content on other sites. We will ask for your consent before placing marketing cookies on your device.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Facebook (Meta) to deliver, measure, and improve the relevance of advertisements. Identifies your browser and tracks visits across websites that use the Facebook Pixel. | Third-party / Persistent | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last click attribution data for Facebook advertisements, enabling conversion tracking and retargeting campaigns. | Third-party / Persistent | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook for advertising purposes, including real-time bidding for third-party advertisers. | Third-party / Persistent | 90 days |
| _ttp | TikTok (ByteDance Ltd.) | Measures and improves the performance of TikTok advertising campaigns by tracking conversions and user actions. | Third-party / Persistent | 13 months |
| IDE | Google LLC (Google Ads / DoubleClick) | Used by Google DoubleClick to register and report your actions on the Site after seeing or clicking a Google advertisement, for the purposes of measuring the effectiveness of advertising campaigns and retargeting. | Third-party / Persistent | 13 months |
| test_cookie | Google LLC (DoubleClick) | Checks whether your browser supports cookies, in order to display targeted advertisements correctly. | Third-party / Session | 15 minutes |
| NID | Google LLC | Stores your preferences and other information, particularly your preferred language, number of search results per page, and your decision about whether to activate Google's SafeSearch filter. Also used to serve personalised Google Ads. | Third-party / Persistent | 6 months |
| ads/ga-audiences | Google LLC (Google Ads) | A pixel used by Google Ads to re-engage visitors who are likely to convert to customers based on their online behaviour across websites. | Third-party / Session | Session |
4. Your Consent and How to Manage Your Cookie Preferences
When you first visit our Site, we display a cookie consent banner that allows you to accept, reject, or customise your cookie preferences. You are not required to accept non-essential cookies in order to use the Site; however, choosing to block certain cookies may limit some functionality and personalised features.
You can change or withdraw your consent at any time by clicking the "Cookie Settings" link located in the footer of our website. You may also control cookies directly through your browser settings as described below.
4.1 Managing Cookies Through Your Browser
Most internet browsers are initially set to accept cookies automatically. You can change these settings to block cookies or to alert you when cookies are being placed on your device. The methods for doing so vary by browser. Please follow the instructions provided by your browser:
- Google Chrome: Manage cookies in Chrome
- Mozilla Firefox: Manage cookies in Firefox
- Apple Safari: Manage cookies in Safari
- Microsoft Edge: Manage cookies in Edge
- Opera: Manage cookies in Opera
Please note that disabling cookies through your browser settings applies to all websites, not just ours. If you delete cookies after having opted in to non-essential cookies, you may be asked for your preferences again on your next visit.
4.2 Opting Out of Specific Third-Party Cookies
In addition to managing cookies through your browser, you can opt out of certain third-party cookies directly with those providers:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on .
- Google Advertising: Manage your preferences via Google Ad Settings .
- Meta (Facebook) Pixel: Adjust your Facebook ad preferences via Facebook Ad Preferences .
- TikTok Ads: Manage your preferences via TikTok Privacy Policy and Settings .
- Cloudflare: Cloudflare's essential cookies cannot be opted out of as they are necessary for the security and integrity of the Site. For more information, visit Cloudflare's Privacy Policy .
- Network Advertising Initiative (NAI): You may also opt out of interest-based advertising from NAI member companies at optout.networkadvertising.org .
- Your Online Choices (YOC): European users may manage online behavioural advertising preferences at www.youronlinechoices.com .
5. Cookies and Gambling Compliance
As our Site includes casino and gaming services, please be aware that certain cookies may be used to support responsible gambling features, including but not limited to session time reminders, deposit limit tools, self-exclusion functionality, and age verification processes. These features may rely on essential or functional cookies to operate correctly. Disabling such cookies may prevent responsible gambling tools from functioning as intended.
We are committed to operating our gaming services in accordance with all applicable New Zealand laws and regulations, including the Gambling Act 2003 and the Department of Internal Affairs (DIA) gambling compliance requirements.
6. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our Site does not alter its data collection practices in response to DNT browser signals. We encourage you to use the cookie management tools described in Section 4 above to control your privacy preferences on our Site.
7. International Transfers of Cookie Data
Some of the third-party cookies listed in this policy (including those set by Google LLC, Meta Platforms, Inc., ByteDance Ltd., and Cloudflare, Inc.) may result in your personal data being transferred to and processed in countries outside New Zealand, including the United States and other jurisdictions. Where such transfers occur, takes steps to ensure that appropriate safeguards are in place in accordance with the New Zealand Privacy Act 2020 and applicable international data transfer standards.
For more information about how each third-party provider handles international data transfers, please refer to the relevant provider's privacy policy linked in Section 4 above.
8. Retention of Cookie Data
The duration for which data collected through cookies is retained varies depending on the type of cookie. Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for the duration specified in the tables in Section 3 above, or until you delete them.
Where cookie data constitutes personal information under the New Zealand Privacy Act 2020, we retain that data only for as long as is necessary for the purposes described in this Cookie Policy and in our Privacy Policy, or as required by applicable law.
9. Children's Privacy
Our Site, including its casino and gaming features, is strictly intended for adults aged 20 years and over (or such other minimum age as required by applicable gambling regulations). We do not knowingly use cookies to collect personal information from persons under the legal gambling age. If you believe that a minor has provided personal information to us through the use of our Site, please contact us immediately at info@neoaneresorthouse.com.
10. Our Privacy Policy
This Cookie Policy should be read alongside our Privacy Policy, which provides further information about how collects, uses, discloses, and protects your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
Our Privacy Policy also explains your rights in relation to your personal information, including your right to access, correct, or request the deletion of personal information we hold about you.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, our business operations, or our data practices. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you via a prominent notice on our Site or by email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can manage them. Your continued use of our Site following the posting of any changes constitutes your acknowledgement of those changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or how uses cookies and similar technologies, please do not hesitate to contact us:
- Legal Entity:
- Registered Address:
- Email: info@neoaneresorthouse.com
We aim to respond to all enquiries within five (5) business days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.